Customer Access Advisor

About The Role

Are you looking to work in a vibrant, fast paced Contact Centre setting? Do you have customers' needs at heart? If so, this could be the job for you!!  

The Contact Centre deals with more than 4000 inbound calls weekly. Our team of over 60 colleagues are the first point of contact for our tenants and customers. We deal with a variety of enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and assistance. You would also deal with a variety of other communication channels, such as Live Chat, Emails and social media. 

You will possess excellent customer service, communication, prioritisation, time management and IT skills, and will have experience in providing a customer focussed front line service. Knowledge and experience of telephone-based systems and their associated hardware and software are helpful but not essential for this post. You will be expected to work closely with other areas of the business to encourage first point resolution. You will also be expected to keep accurate notes on the CRM Systems.  

Our ideal candidate will be a great communicator, who has experience in customer service, prioritising work, and working under pressure. Whilst experience in Microsoft Office and telephony-based systems would be beneficial, it is not a requirement. 

It is essential that you are adaptable and flexible in your approach to working. You will be required to cover shifts Monday - Friday between the hours of 07.00 – 20.00 there may be a requirement to work over some bank holidays. 

Do you think this role is perfect for you? If so, please apply below!  

The Next Steps:

To apply, please submit your CV and a cover letter and detail your relevant experience and why you are interested in this position.

Closing date: Friday 4^th October 2024

About Us

Work with us…
Our mission is to provide customers with a home they’re proud of and create flourishing communities, and it’s our dedicated people that make this happen. This is a very transformative and brilliant time to join us at Magenta Living. 

Who are we…

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West. 

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living. 

You’re in great hands here at Magenta Living as we’ve achieved IIP Gold standard for ‘We Invest in People’ and ‘We Invest in Wellbeing’. Magenta Living are also proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture…
We’re proud of our empowering, fun and flexible culture and value every colleagues opinion. 

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.

Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing Together Dementia Wirral. 

What we offer… 
There’s so many to pick from but to just name a few…

• 26 days holiday (plus UK bank Holidays) 
• Pension Scheme options with up to 18% employer contributions 
• Healthcare Cash Plan 
• Well-being support and fun employee events  
• Employee Recognition programme  
• Talent Management Programmes and e-learning access to support development 
• Free parking at either our head office or main depot 
• Paid professional memberships  
• Volunteering days  
• Subsidised on-site gym