Location
Wirral
Advertising Salary
70,000
External Advertising End Date
04 Dec 2024

About The Role

We are looking for a Head of Customer Voice to join our Team!
 
This role is a significant addition to our organisation, aimed at strengthening our commitment to amplifying the customer voice. Giving our customers a strong voice is a priority, emphasised by both the Housing Ombudsman and the Regulator of Social Housing through the new consumer standards. This new position will enhance the way we work and ensure that our customers’ voices are heard more clearly than ever.
 

The Head of Customer Voice will oversee our customer complaints, customer engagement, and scrutiny functions, uniting these areas to improve our overall approach. By elevating the customer voice, we aim to create a more cohesive and unified strategy across Magenta. 

This role is crucial for increasing our performance against the Tenant Satisfaction Measures (TSM) by actively listening to and acting on our customer’s views. We believe that this will lead to improved service delivery and higher customer satisfaction. 

About Us

Work with us…
Our mission is to provide customers with a home they’re proud of and create flourishing communities, and it’s our dedicated people that make this happen. This is a very transformative and brilliant time to join us at Magenta Living. 

Who are we…

We are innovatively forward thinking, with a customer focused approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West. 

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living. 

You’re in great hands here at Magenta Living as we’ve achieved IIP Gold standard for ‘We Invest in People’ and ‘We Invest in Wellbeing’. Magenta Living are also proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture…

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion. 

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.

Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing Together Dementia Wirral

What we offer… 
There’s so many to pick from but to just name a few…

  • 26 days holiday (plus UK bank Holidays) 
  • Paid time off over Christmas Period
  • Pension Scheme options with up to 18% employer contributions 
  • Flexible working 
  • Healthcare Cash Plan 
  • Well-being support and fun employee events  
  • Employee Recognition programme  
  • Talent Management Programmes and e-learning access to support development 
  • Free parking at either our head office or main depot 
  • Paid professional memberships  
  • Volunteering days  
  • Subsidised on-site gym

Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:

Jobs with Magenta Living housing association | Magenta Living

We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living!

Other jobs like this

Location
Wirral
Advertising Salary
70,000
External Advertising End Date
04 Dec 2024
Location
Wirral
Job Category
Asset Management
Advertising Salary
£52,571 pa
External Advertising End Date
05 Dec 2024
Location
Wirral
Job Category
Development & Sales
Advertising Salary
£25,000- £28,000 per annum (dependant on experience)
External Advertising End Date
22 Nov 2024