VRA Surveyor

An exciting opportunity has arisen for a VRA (video remote assistance) Property Surveyor to join Magenta Living’s busy and forward-thinking Property Services team.

This is a permanent full-time role working 37 hours per week, working from our modern head office in Birkenhead with some hybrid and onsite working as necessary. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.

Magenta Living are looking to recruit a Property Surveyor, who will have experience of diagnosing damp, mould and condensation with experience in the use of a damp meter (protimeter), environmental inspections relating to infestations, drainage defects, major repairs, diagnosing complex repairs under HHSRS and the ability to effectively resolve customer complaints.

The role will have a different feel to conventional surveying as much of the role will be based in our Customer Contact Centre conducting Remote Video Calls with our customers to identify and schedule any necessary works. Much of the role will be focused on diagnosis of Damp Mould and Condensation, however duties shall include coaching, mentoring and supporting staff within our customer service centre utilising the technical knowledge and understanding which a surveyor holds. The role will be to help troubleshoot and accurately identify repair requirements so that we can deploy the correct trades person to the repair which has been diagnosed via our remote video calling system. Other duties will include responding to e-mail enquiries for technical repairs and to support the general surveying team with back-office duties such as scheduling works using Nat Fed Schedules of rates.

You will be responsible for managing damp works through to completion via our IT systems Salesforce, Total mobile and other IT platforms. Managing subcontractors’ performance for infestation, drainage and structural works as well as holding a strong understanding of construction processes and a general building environment. Experience of working with the NHF Schedule of Rates is essential and any experience of NEC and Total Connect systems would be advantageous.

The overall purpose of the role will be to:  

• To support the Assets Standards Manager and Customer Service Centre by assisting in the effective delivery of responsive repairs, major repairs, complex, structural and environmental repairs.
• To undertake remote video surveys as well as property surveys and contribute to the specification of works required in relation to (but not limited to) damp and mould, structural repairs, major construction projects, reactive maintenance.
• To ensure that quality and value for money are always prioritised as part of Magenta Living’s investment, energy efficiency and responsive maintenance services.
• To diligently manage inspections through to completion and undertake post inspections of works.
• To ensure high levels of customer satisfaction are achieved through the delivery of quality asset management services and value for money.

Work with us…
Our mission is to provide customers with a home they’re proud of and create flourishing communities, and it’s our dedicated people that make this happen. This is a very transformative and brilliant time to join us at Magenta Living. 

Who are we…

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West. 

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living. 

Our Culture…

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion. 

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.

Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing Together Dementia Wirral. 

What we offer… 
There’s so many to pick from but to just name a few…

• 26 days holiday (plus UK bank Holidays) 
• Paid time off over Christmas Period
• Pension Scheme options with up to 18% employer contributions 
• Flexible working 
• Healthcare Cash Plan 
• Well-being support and fun employee events  
• Employee Recognition programme  
• Talent Management Programmes and e-learning access to support development 
• Free parking at either our head office or main depot 
• Paid professional memberships  
• Volunteering days  
• Subsidised on-site gym