Location
Wirral

About The Role

We’re looking for a Customer Insight and Research Manager to lead our customer involvement and research framework and help ensure customer voices shape the services we deliver. In this role, you’ll empower customers by creating meaningful, accessible opportunities for them to get involved, scrutinise our services, and influence decision‑making. You’ll oversee the collection, analysis and reporting of customer feedback through surveys, focus groups and other research methods, turning insights into actionable recommendations that drive improvements across the organisation. You’ll lead end‑to‑end customer research projects, monitor trends and emerging needs, and work closely with teams across the business to enhance the overall customer experience. We’re looking for someone with strong analytical, communication and problem‑solving skills, experience in customer engagement or feedback management, and confidence working cross‑functionally. Knowledge of Voice of the Customer (VoC) methodologies and experience in customer service, market research, UX research or data analysis would be highly valued.

About Us

Our Purpose:

Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

Our Vision:

Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.

Our Values:

 'Do the Right Thing' is the thread that weaves our actions, decision-making, and connections. Making choices that align with our p­urpose, vision, and values, and ensuring everyone feels safe and supported.

At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities. We're proud to say that it’s our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030!


Who we are:

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West. 

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living. 

You’re in great hands here at Magenta Living. We are proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture:

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion. 

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.

Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing Together Dementia Wirral

What we offer:
There are so many to pick from, but to just name a few…

  • 26 days holiday (plus UK bank Holidays) 
  • Paid time off over Christmas Period
  • Defined Contribution Pension Scheme with a fixed employer rate of 6%
  • Flexible working 
  • Healthcare Cash Plan 
  • Well-being support and fun employee events  
  • Employee Recognition programme  
  • Talent Management Programmes and e-learning access to support development 
  • Free parking at either our head office or main depot 
  • Paid professional memberships  
  • Volunteering days  
  • Free on-site gym

Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:

Jobs with Magenta Living housing association | Magenta Living

We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living!

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